Gilded Cage Limited Web Site
Terms and Conditions of Use

The following terms and conditions apply to the use of the website www.thegildedcage.co.uk and by entering the site you agree to accept them.

These terms and Conditions ,which are binding under law, may be updated by us from time to time in the light of changes to legislation or as a result of customer feedback so we advise you to check regularly to view any changes .

We would ask that if you have any questions arising from our terms and conditions that you contact us PRIOR to placing any order by e-mailing info@thegildedcage.co.uk or phoning 01324 613028.

www.thegildedcage.co.uk belongs to the Gilded Cage limited whose registered address is 44 Newmarket Street Falkirk Scotland United Kingdom FK1 1JQ,
Company Registration No. SC54443. Our V.A.T. No. is 895 461 4992.

Ordering

By placing an order with us you represent and warrant that the payment details you have provided are valid and correct and that if your order is accepted by us that payment will be made in full.

In addition if the Billing Address and the Delivery Address are the same you confirm that you are the person referred to in the Delivery address. Otherwise when placing an order you confirm that you are the person referred to in the Billing Address.

An order will be deemed to have been placed only once the Online Ordering Procedure has been completed. As part of this procedure you will be sent an ‘order acknowledgement’ by e-mail . This e-mail does not constitute either acceptance or confirmation of your order by www.thegildedcage.co.uk

Order acceptance and completion of a contract between you and us will only take place on dispatch of your order at which time confirmation of dispatch will be sent to you by e-mail.

Non acceptance of an order may occur due to:

1) The item you have ordered is out of stock.
2)We are unable to obtain authorisation for your payment.
3) An error in the pricing or description of the product.
4) Failure to meet any of the eligibility criteria as set out in our Terms and Conditions.

Product Availability

All the products we offer for sale on our website are, to some extent in limited supply and whilst we try to remove any items from our website as soon as they sell out from time to time you may order an item which is out of stock (temporarily or permanently) or for which the price or description has changed in which case we will try to contact you at the e-mail address you have provided to notify you of our inability to fulfil your order and to offer an alternative.

Any substitution suggested will be of the same or greater value than the item we are unable to supply and we will never substitute an item without your express permission.

Pricing Policy

All prices are in Sterling and include VAT where applicable. Prices may be changed and Online Offers discontinued at any time. The costs of postage packaging, and any other additional charges relating to your order, if applicable , are set out separately

Order Cancellation

If , for whatever reason, you want to cancel your order please phone 01324 613028 between 9.30 and 5.30 Monday to Saturday. Or return your Order Acknowledgement e-mail (using the reply to sender option) stating your wish to cancel your order.

Please note that it will not always be possible for us to stop an order from being dispatched as we try to process them as fast as possible. If your order has already left us we will still accept return of the item(s) subject to our Returns Policy procedures set out below.

Returns Policy

In addition to your Statutory Rights regarding Faulty or incorrectly supplied goods you may return any item bought from us within 14 days of delivery for a full refund or exchange provided they are received by us in the original condition complete with original packaging .

The only exception to this rule is that, for hygiene reasons, we do not accept the return of earrings unless proven faulty when purchased.

In the case of Faulty Goods we will refund the cost of the item(s), any relevant packaging and delivery charges incurred when purchased and all charges incurred by you in returning the faulty item(s) to us

In the case of unwanted goods we do not refund any postage or packaging charges incurred when you placed your order and the cost of returning the item(s) shall be borne by you. ( Please follow the Returns Procedure below)

Once we have received your return(s) and their condition has been verified we will refund the cost to the same card as was used to purchase the item(s) and we will notify you by e-mail when the process is complete.

Returns Procedure

Whether you wish to return an unwanted item or Faulty Goods please contact us first, either by e-mail info@thegildedcage.co.uk or by phone (between 9.30 to 5.30 Monday to Saturday) on 01324 613028.

We will issue you with a Returns Authorisation Reference and a Returns Form which should be completed and enclosed with the item(s) being returned.
Returns should be sent to the following address;

Returns Dept
The Gilded Cage Limited
44-46 Newmarket street
Falkirk
Scotland
FK1 1JQ

Please ensure that the item(s) you return are securely and safely packaged .

We recommend that you return your parcel either by Registered Post , Recorded Delivery or Royal Mail Special Delivery (or by any other method which requires a signature on delivery) and that you keep the receipt until your return has been approved and processed.

We regret that we cannot accept responsibility for non-delivery of returns or for any damages incurred in transit from you to us.

If you have any questions regarding either our Returns Policy or Procedure or if you want to discuss an exchange then either e-mail us at info@thegildedcage.co.uk or phone us on 01324 613028

None of the above affect your Statutory Rights regarding Faulty Goods or incorrectly supplied Items.

Our Website

You access this website entirely at your own risk. We may update the look, content, information (including product range, prices and descriptions) on this website at any time and without notice and whilst we will make every attempt to ensure that all aspects of this website are kept current and accurate we make no guarantee to do so.

While we will try to ensure that our website is available to you 24/7 we will not be liable if for whatever reason this should this not be the case and except for the description of the products and services we offer we do not guarantee represent or warrant that any of the material or functions of this website (or any website to which we are linked) will be error- free, or free from viruses or bugs or compatible with any other software.

You agree not to send any material to any part of our website which is threatening obscene or defamatory in nature or is likely to cause distress or to infringe upon the rights of others including their rights to privacy, confidentiality or their intellectual property rights.

Links

We have linked our Website to other Websites for a variety of reasons, including enabling secure transactions to take place and to provide what we hope will be an enhanced shopping experience.

While we take care to ensure that we are linking to reputable sites we are in no way responsible for nor do we endorse either their content or their continued availability.

When you follow a link to another website it is understood that you do so entirely at your own risk.

If you want to establish a link to our website please contact us first by e-mail at info@thegildedcage.co.uk

Privacy Policy

gildedcage.co.uk is committed to preserving your privacy and promises only to use any information collected in accordance with the Data Protection Act 1998
When you place an order with us you are forwarded to a site belonging to a firm called SagePay who exist to ‘supply secure online credit card and debit card payment solutions to thousands of online and mail order businesses across the U.K.’

SagePay is a fully approved Level 1 compliant provider under the Payment Card Data Security Standard (PCI DSS)

(You can check them out at www.sagepay.com )

We do not hold any of your Credit Card details and no member of our staff will ever ask for your Credit card details.

What we do keep is your name and address and any contact details you have given us to enable us to respond to any order you may have placed or questions you may have asked or to advise you of any online offers we think may be of interest.

We also keep a record of everything which has been purchased from our website (to help us monitor and improve our online service) This information may be supplied to a third party but unless required by law we will never pass on information regarding an individuals purchasing history. You may ask for a copy of any information we have collected about you at any time by e-mailing info@thegildedcage.co.uk

Cookies

Cookies are small pieces of information delivered from a Website you visit to your browser, which are then stored on your hard drive. Examples are login or registration details, online ’shopping cart’ information, user preferences etc.

The next time you visit that website Cookies, on your hard drive can be ‘read’ by the website and you can be ’recognised’ as someone who has visited the site previously.

Should you not want to have cookies stored on your hard drive from our website then please adjust your internet browser settings to ‘disable’ them.
If you want to find out more about Cookies visit www.whatarecookies.com

Liability

Other than as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website no employee, agent director or affiliate of The Gilded cage Limited shall be liable in contract, tort (including without limitation negligence) or otherwise for any loss or damage that may result to you (or a third party) which in any way results from your use or inability to use our website or any websites linked to our website.
We do not exclude or limit our liability for death or personal injury resulting from our negligence.

You agree to indemnify The Gilded cage Limited against any liability for any indirect or consequential losses arising out of your use of our website (including without limitation any such loss arising out of, or in connection with, any order placed on the website, whether or not accepted by us)
You agree to indemnify us against all claims, liability, damages, losses, costs (including reasonable legal costs) and expenses arising from any breach of these terms and conditions by you .

If we consider that you have breached any of our Terms and Conditions we may terminate your use of our website immediately.

Jurisdiction

This Website is controlled and operated in the U.K.

These Terms and Conditions and all matters connected with any orders you may place on our website are governed by Scottish Law.

Any disputes arising in relation to these Terms and Conditions and concerning any orders you may place on our website shall be subject to the exclusive jurisdiction of the Scottish Courts.